What We Do – G1 Design

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01 · What we do

We win you work, and we give you time back.

Most businesses need a bit of both. The discovery call finds where to start.

Book a free discovery call

02 · How it works

What actually happens.

No two businesses waste time in the same place, so we don’t arrive with a fixed answer. We come and look first.

The discovery call

Thirty minutes on the phone, free. You tell us how work arrives and where the day goes. If we don’t think we can help, we’ll say so and you’ve lost half an hour.

A day inside your business

We come to you for a working day. Not to present slides. To watch how the work actually gets done.

Your people and processes

We meet the people who do the work, not just the people who sign things off. We ask your managers where their week goes, and your team what takes up their day. The same information typed in twice. The report that takes an afternoon. The handover that gets missed. Then we look at the software you already pay for, how much of it you actually use, and whether any of it talks to the rest.

Your customer journey

We follow the route a customer takes from the first call or form to the moment they buy. Where does it stall? What do you wish you’d asked them at the start? How long before someone gets back to them? Usually the answer isn’t more software. It’s taking the friction out, capturing better information sooner, and joining up what you already own.

The report

Then we go away and write it up. What we found, what we’d recommend, and the hours it will give back to your team each month. Costs included, in writing. It’s yours to keep whatever you decide to do next.

We build it, then we keep it running

If you go ahead, we build what we recommended. Everything is set up in your name, so you own it outright from day one.

Most clients then keep us on a monthly retainer. We monitor it, fix it when something changes, and keep improving it, because a business doesn’t stand still and neither should the thing running inside it.

There’s no long-term contract. If you’d rather take it in-house at any point, we’ll hand it over complete and show your key person how to run it. It stays yours either way. We’d just say this: these systems need someone watching them, so make sure that someone exists.

01 Win more work

Never miss another enquiry.

AI receptionist & booking

Voice and chat that answers questions, checks the enquiry is a good fit and books it into your diary, 24/7, including the out-of-hours calls that currently go to a competitor. Every call you can’t take gets an instant text back with a booking link, so the lead never goes cold.

Smart lead intake

A quick, friendly way for new customers to tell you what they need, qualified and passed straight to you, ready to action.

02 Do more with less

Cut the admin, not the staff.

Admin & process automation

Data entry, quotes, invoicing, chasing, report drafting, inbox triage. The repetitive work taken off your team so the same people handle more. Grow without growing your payroll.

Documents, policies & compliance admin

The paperwork your business runs on, read, checked and filed for you. For one compliance client that meant fifty-plus policy documents read, review dates pulled out, regulatory tags applied and every record filed, inside the software they already used. Eight hours of work, done in 38 minutes.

Checks & onboarding

Certificates, ID, DBS checks, insurance. Uploaded once, checked in seconds, anything expired or unreadable flagged to the right person, and the next step triggered on its own. One staffing agency cut new-starter onboarding from four days to under 48 hours.

Working inside the software you already own

We don’t ask you to change systems. Booking platforms, CRMs, compliance software, Microsoft 365: we connect what you have and automate across it. For an outdoor centre that meant a website talking directly to their booking system, with fewer plugins than when we started.

Reports, content & documents

Call logs turned into a report you can act on. Brochures and staff ID badges automatically produced from your template. Website content checked line by line against your master document so the site and the paperwork finally agree.

03 Websites

Make it easy to buy, book, or get in touch.

Add AI to your existing website

Keep the site you have. We check it first, then add what’s missing: several things in one basket, a booking straight into your diary, a quote request, a way to reach a person. More functionality without a pile of plugins or starting again.

A new website, built for AI

Same address, same hosting, rebuilt from the ground up with the AI designed in rather than bolted on. For sites too old or too broken to build on. See how we did it for Auchengillan Outdoor Centre.

…and whatever’s specific to you

Every business has its own time-sink, and it’s rarely the obvious one. For an outdoor centre it was a booking journey that didn’t exist. For a compliance firm it was fifty policies nobody had time to read. For a retailer it was an in-store browsing experience that smart technology could improve. If a task uses valuable time or loses money and AI can do it, we’ll build it. That’s what our audit finds.

Not sure where to start?

That’s exactly what the free discovery call is for. Thirty minutes and you’ll know.

Book a free discovery call

G1.

AI that wins work and cuts admin, for UK businesses.

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