Private healthcare

The 24/7 front door

A private healthcare group with sites across the region. Patients don’t stop enquiring at 5pm, so someone always answers. A website assistant that answers questions and books calls, a voice assistant that picks up when the office is closed, and smart intake that passes every qualified enquiry straight to the right person. Running every day, handling real patients.

21 out-of-hours calls answered in an average month

Compliance consultancy

Every enquiry lands with the right specialist

A compliance consultancy of around twenty people. A guided enquiry journey that asks the right questions up front: regulator, service area, support needed, urgency. It then routes each enquiry to the right specialist team before anyone’s picked up the phone. Two minutes for the customer, no triage for the team. And because it’s easy, customers share more. The form gathers better information than a rushed phone call ever did.

4 extra clients a month · 10 minutes of call-handling saved on every enquiry

Outdoor activity venue

Browsers become enquiries

An outdoor activity venue with a team of around twenty. Group bookings used to mean a wall of options. Now visitors answer a few questions about their group and an interactive planner recommends the accommodation and activities that fit, then hands them straight to an enquiry. Personal, quick, and it keeps people on the site.

2 extra enquiries a month, tracked over seven months · 100% completion rate · worth £11,000 each to the client

Inside a compliance platform

Eight hours of admin, done in 38 minutes

A compliance software business of around twenty people. Built inside the software the client already uses: fifty-plus policy documents read, review dates extracted, regulatory tags applied, and every record filed correctly. No new systems, no re-keying. The same team, minus the drudge work.

8 hours of manual work · done in 38 minutes

Luxury barbecue retail

Selling at the shelf

A specialist retailer with shops in several towns. Premium products carry NFC smart labels. A customer taps one with their phone and lands on that exact product’s page: details, accessories, everything that goes with it. A browse of the aisle becomes a personalised pitch, right at the shelf.

71 taps a week, tracked over four months · 54 go on to buy accessories

Healthcare staffing agency

Onboarding in two days, not four

A regional staffing agency with more than 50 active associates. Every new starter used to mean someone reading through DBS checks, insurance certificates and ID by hand. Now documents are uploaded once, checked in seconds, and anything expired or unreadable goes straight to HR as a flagged task. Once everything passes, the contract sends itself, and the bookings team is told the moment it is signed.

4 days down to under 48 hours in the first month · 8 hours of checking saved per associate · 100% compliance over six months